During which step of the Continual Improvement model is Change Management and Release Management usually performed?
#442
Which two practices interact the MOST with the Service Desk practice?
#443
What is the definition of an incident?
#444
Which Guiding Principle is focused on using the minimum number of steps to accomplish an objective?
#445
What term is used to describe whether a service will meet availability, capacity and security requirements?
#446
What is a recommendation of the Focus on Value Guiding Principle?
#447
In which step of the Continual Improvement model is an improvement plan implemented?
#448
What are the types of asset management?
#449
What is NOT a phase in Problem Management?
#450
What varies in size and complexity, and uses functions to achieve its objectives?
#451
What is a means of enabling value co-creation by facilitating outcomes that customers want to achieve, without the customer having to manage specific costs and risks?
#452
Which Guiding Principle should you use to maximize the value of the work carried out by the human and technical resources within an organization?
#453
Identify the missing word in the following sentence. [?] management is the practice of reducing the likelihood and impact of incidents by identifying actual and potential causes of incidents, and managing workarounds and known errors.
#454
Which practice has a purpose that includes managing risks relating to confidentiality, integrity and availability?
#455
Fill in the blank. Service requests and their fulfillment should be standardized and [?] to the greatest degree possible.
#456
Which describes the functionality offered by a product or service to meet a particular need?
#457
What is important for a Continual Improvement register (CIR)?
#458
Which ITIL concept describes the Service Value Chain?
#459
What impact does automation have on a Service Desk?
#460
Which Guiding Principle helps to ensure that better information is available for decision making?
