Utility is the [?] offered by a product or service to meet a particular need.
#262
The purpose of the Service Configuration Management practice is to ensure that accurate and reliable information about the configuration of services, and the [?] that support them, is available when and where it is needed.
#263
How can you ensure the incidents with the highest business impact are resolved first?
#264
What is usually NOT included as part of Incident Management?
#265
Your smartphone isn't working properly. You call the toll-free number for your service provider's support center. Which practice would you reach that serves as the entry point for all contact between the service provider and its users?
#266
What are the three phases of Problem Management?
#267
Which skill is an essential part of the Service Level Management practice?
#268
Which practice would include a formalized process for logging unplanned interruptions to a service?
#269
Which is a recommendation of the Guiding Principle Think and Work Holistically?
#270
Where are the details of the required performance outcomes of a service defined?
#271
A major incident has been closed, but there is a risk that it might happen again. How should this be logged and managed?
#272
Your organization is currently running a web hosting service, but it is not providing sufficient utility and Warranty. In order to fix this, a team has been assembled and asked to design a new web hosting service. The team manager suggests that the team first look at the existing service and its processes before they begin to design the new service. What Guiding Principle is being followed by the team manager?
#273
As a Company A student, your desired outcome from taking the course is to pass your ITIL 4 Foundation exam. As the service provider, Company A also measures its success based on the number of students who pass the exam after taking our training. What best describes the activities performed by the service provider (Company A) and the service consumer (student) in order to co-create value and reach the desired outcome (the student passing their exam)?
#274
Which statement about the Incident Management practice is CORRECT?
#275
Which ITIL concept describes practices?
#276
How does Service Request Management contribute to the Deliver and Support value chain activity?
#277
Which Guiding Principle is focused on increasing communication both within the project and outside of it?
#278
What is the MOST important reason for prioritizing incidents?
#279
Which practice coordinates the classification, ownership and communication of service requests and incidents?
#280
Which is an activity of the Incident Management practice?
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